Ecommerce Audits

Actionable, focused audits delivered by our team of experienced ecommerce consultants. All audits are fully bespoke and typical focal areas include technology stack, customer experience, usability and operational effectiveness.

Introduction & Offering

Our ecommerce audits are designed to review selected or all key aspects of your ecommerce operation – commonly covering areas such as the effectiveness of your technology stack, the suitability of your ecommerce platform, third parties being used, customer acquisition strategy and effectiveness, individual channel performance, front-end UX, customer communications, analytics, reporting and your team.

All of our audits are completely bespoke and can be broader, bigger audit projects or we can solely focus on specific pain points or areas of your operation you feel need the most attention. We are flexible in our approach and can work to different briefs. Common audits focus on:

Technology stack - ecommerce platform, third party technologies, back office systems, integrations etc.
Customer experience - front-end UX, merchandising functions, CRM, email comms, UGC, content, mobile usability, performance, checkout, payments, post-purchase CX etc.
Analytics - tag management, data, attribution models etc.
Customer acquisition - internationalisation, marketing technologies, effectiveness of individual channels, use of marketing budget etc.
Best practice ecommerce - accessibility, SEO, performance, checkout, payments etc.
Ecommerce teams - team skills, processes, training and development etc.

Our audits are designed to give brands actionable insights and recommendations that will inform their ecommerce roadmap. We will always offer a blend of best practice advice and data-driven insights to make sure you make informed decisions tailored to your brand.

Our Credentials

Team with a wide range of skills and focus, covering product ownership, technical solutions, marketing, strategy, and analysis
Deep experience in both technical and strategic areas (ranging from PIM implementation to CRM strategy)
Unbiased, impartial and fair team - we work with all technology partners and do not favour solutions based on commission or benefits
One of the world’s only Shopify Plus consultancy partners, alongside multiple Magento Certified Solutions Specialists
Experienced with most major platforms - Magento / Adobe, Shopify Plus, Salesforce Commerce Cloud, Shopware, BigCommerce, SAP, etc.
Strong relationships with majority of technology partners - ranging from PIM to personalisation to BI platforms
Supported a wide range of major ecommerce projects for brands from all over the world, including Bulletproof, The V&A, Self-Portrait, Science Museum Group, PMT Music, Totême, David Austin Roses, Sunspel and many more
Won multiple awards at leading ceremonies, including the eCommerce Awards and the UK eCommerce Awards